How does a Service Level Review fit in with Council’s Long Term Plans?

    In June 2018 Snowy Valleys Council adopted its first full suite of documents under the Integrated Planning and Reporting (IPR) Framework including a new Community Strategic Plan(CSP), Delivery Program(DP), Operational Plan (OP) and Resourcing Strategy incorporating a long term financial plan (LTFP), strategic asset management plan and workforce management plan.

    The next step in the journey is to consider the options to vary the services Council delivers in the context of:

    • Competing priorities for limited resources; and

    • The need to maintain a sustainable long-term operating position.

    What are the objectives of the Service Level Review?

    To consider priorities for the allocation of Council’s  limited resources, in particular trade-offs between services but also potentially varying the total revenues available and to facilitate a meaningful conversation about the services Council delivers  with the community, councillors  and council staff.

    This conversation will initially focus on informing the next revision of Council’s IPR documents (to be adopted by June 2019) but the conversation is ongoing.

    How will the Outputs of this Project be used by Council?

    The information will be used to inform Council’s 2019 Delivery Program.  Work on the new IPR documents will capture the revised mix of services that Council intends to deliver.

    How will the community’s input be used?

    The role of the community and stakeholders is to participate in discussions around priorities for the allocation of Council’s limited resources.  We will work with you in the process so that your ideas, concerns and aspirations are directly reflected in the alternatives developed.

    The final decision about the allocation of resources to the services Council delivers, considering competing priorities, rests with the elected Council. 

    Is the service level review examining all Council Services

    The Service Review project considers all Council services, both ‘external’ services (those provided directly to the community like roads, waste and playgrounds) and ‘internal’ services (those that support the provision of external services, like finance and information technology).  Feedback from the community is being sought on all external services, while Council is reviewing the way all its internal services support these.


    How can I get involved?

    We’re currently seeking expressions of interest from the community to be a part of our Community Service Review Sounding Board.  The Group will participate in a series of 4 workshops: Workshop 1 - covering the role of the Community Sounding Board and the objectives of the Service Review Project; Workshops 2 & 3 - details about the services Council delivers; and Workshop 4 - to summarise the information and formulate feedback to Council. The Community Sounding Board will meet fortnightly (on Saturdays) over four occasions, commencing on Saturday 27 October 2018: two short (2hr) sessions and two full-day sessions. If you are interested please click here to download the Expressions of Interest Form. There are a number of other ways to get involved in the project including participation in a telephone survey Council will be undertaking over the next couple of weeks; and an on-line ‘Budget Allocator’ tool which will be available on this site soon. So please check back

Frequently Asked Questions